22May

With Mobile App Cardify, The Founder Of Ad.ly Takes On His Next Challenge: Improving Customer Loyalty

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Cardify logo

Earlier today, David Lee of SV Angel said that one of the hottest areas to watch in tech right now is the area of mobile commerce and companies that can “close the loop” between online and offline transactions. Today sees the launch of Cardify, a mobile app and merchant dashboard that aim to solve that challenge from the direction of customer loyalty.

The idea behind Cardify, a contestant in the TC Disrupt Startup Battlefield, is this: the need to identify and engage customers is a priority all businesses, but existing loyalty solutions are not delivering the goods. Traditional punch cards are messy and don’t add much value for either the business or customer. Solutions with more technology to them, such as QR codes, can be tedious.

Moreover, loyalty services that give money back to users, or daily deal services like Groupon that do not help with return business do not help build a consumer relationship.

Cardify (not to be confused with the e-card app Cardify) aims to solve this by way of a mobile app, currently in iOS only (with Android to come) in which consumers get instant points towards perks and rewards at their favorite local merchants when they pay with their credit cards. (For now, these get entered once, manually, although in future, founder Sean Ram says that users will be able to photograph them and enter the details in other ways, too.)

Unlike other loyalty programs that often take at least a day for the reward to be processed, these points are earned in real time right after their purchase and don’t require consumers to “check in”, punch a card, or do any work.

On the merchant side, businesses get a simple dashboard that they use to create their loyalty rewards and monitor how they are used, and to track individual consumers. There are some nice touches to this, such as the fact that businesses are able to use the dashboard to identify when consumers come in to the premises: since users sign in with Facebook to the app, their pictures appear on the dashboard and can be used by a business to develop a more personal relationship.

Cardify’s business model is based around charging merchants a monthly fee for every location that uses Cardify, which works on a sliding scale based on the number of businesses in the deal.

There is some potential for how Cardify might grow as a business: because the app works by way of credit card details, there is potential future transactional element for Cardify. On the other hand, Cardify could also link up with other services, like Square or PayPal’s Here or one of the various other players in this space, that want to add more stickiness to their payment apps. There will be an API coming soon to integrate into other apps — whether they are payment apps or those created by businesses for other purposes, such as in-app shopping, to add more of a physical-store experience to the app.

“When we look at the market we feel there are so many who have figured out mobile payments. We are looking how we can lower other kinds of commercial friction,” says Ram. He notes that his company is already in advanced talks with one of the big players in mobile payments.

Now, we all know there are a million loyalty plays out there right now. Among them are the credit-card-based loyalty program Swipely; Foursquare and Groupon getting involved in this space; Facebooks recent acquisition Tagtile; Google’s Punchd — and that’s before counting all those retailers that have built their own loyalty apps already. Still, no single player has yet to make significant inroads in a service that aggregates all of this in a critical mass, and that leaves Cardify (and the rest) with a lot of opportunity.

But Cardify has some very significant cards up its sleeve that could give this loyalty play a winning hand.

For starters, Ram was also the founder of Ad.ly, the social media/celebrity endorsement company: that gives him some experience and knowledge of how to take a tech idea and make it go viral with consumers.

Perhaps more significantly, consider Cardify’s backer, media giant IAC’s Hatch Labs, which Ram calls “a home for people who want to swing to the fences, with the backing of IAC.” Through IAC, Cardify has picked up $750,000 in seed funding, but it also has access to a network of 300 million consumers via IAC’s properties and some 1 million local merchants through IAC’s search portals UrbanSpoon and CityGrid — connections it will be using to scale up.

Apart from the fact that no single player has cornered the loyalty market yet, there is an existing business gap in the market that also gives Cardify a strong case for winning business. A study from the Kellogg School at Northwestern found that half of a local merchant’s revenue is generated from only 15 percent of its customer base. That means if you can find ways of further tapping those most loyal users — or creating services that can boost that average 15 percent figure — a retailer can be on its way to growing revenues significantly.



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18May

Analysts: Nokia On Track To Burn Through Its Whole $6B Cash Pile In Next 2 Years

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The Facebook IPO is expected to usher in a day of massive trading volumes on the markets, and some believe that might translate to a lift for some tech stocks. But one that could really use some help has just been served another course of bad press: Nokia is apparently burning through its cash reserves — fast.

The company, for years the biggest mobile phone maker in the world, has fallen on very tough times, as competition from companies like Samsung, Apple and a barrage of inexpensive device makers, have translated into declines in sales, market share and profitability.

That’s now translating into what has been identified as another issue: the burning of the cash pile. In the last five quarters, Nokia has burned through €2.1 billion ($2.7 billion) from its cash reserves. Analysts polled by Reuters on average believe that at the rate Nokia is going, it will go through another €2 billion ($2.5 billion) in the next three quarters, with the total current cash pile of €4.9 billion ($6 billion) gone within two years.

To put that in some context, in 2007 Nokia had cash reserves of €10 billion in 2007 ($12.7 billion). That points to its cash pile burn accelerating — a result of the fact that the company has been trying to transform its business, which requires investment, while at the same time seeing massive sales drops:

In the company’s last quarterly earnings, reported April 18, Nokia reported that overall revenues were down by $4 billion (€3.4 billion) to $9.7 billion (€7.4 billion). Smartphones, the core of Nokia’s fightback strategy, declined by more than 50 percent both in revenues and unit sales, and the company saw a 40 percent drop in revenues from devices, its biggest business, with sales in those now at €4.2 billion. Nokia also swung to an operating loss of $1.7 billion, blaming the double-whammy of competition from Apple/Google as well as restructuring costs, as the company has pushed to put a stronger emphasis on its new line of smartphones in a race to gain back its rapidly disappearing market share in the higher-margin end of the smartphone market.

That market share has been slipping for some time now, but it was in the last quarter that it finally slipped enough to put Nokia into number-two behind Samsung. According to Q1 figures out earlier this week from Gartner, Nokia now has 19.8 percent of the mobile market to Samsung’s 20.7 percent. While Samsung’s sales have been rising, up to 86.6 million units from 68.8 million in the quarter a year ago, Nokia’s have been going in the reverse direction: now at 83.1 million units compared to 107.6 million a year ago.

Nokia currently has two tranches of credit bonds outstanding: bonds of €1.25 billion euros at 5.5 percent maturing in 2014 and €500 million of notes at 6.75 percent due in 2019. These have now reached the lowest investment grade status at S&P, Fitch and Moody’s with negative outlook.

“I would not rule out the possibility of Nokia being downgraded further,” Nancy Utterback, a credit strategist at Aviva Investors, told Reuters. “The company is in a negative spiral that will be hard to reverse.”

Reuters does also point out some bright spots. The company is expected to sell 20 million of its new Windows Phone-based smartphones this year, and 46 million next year. And if the company continues on its cost-reducing course, it could end 2012 with €2.8 billion ($3.6 billion) in net cash this year.

And there is another possibility that we will likely see raised more and more: a “white knight” in the form of a Microsoft acquisition. The software company  is already heavily entwined with Nokia over the use of the Windows Phone OS — paying Nokia $1 billion annually for this — a relationship that could well deepen if Nokia’s problems continue to grow.

 [Image: Images of Money, Flickr]



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17May

What if the next iPhone doesn’t have a bigger screen?

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iphone_4in_4s_ciccarese_large

At this point it seems pretty certain that the next-generation iPhone will be rockin’ a larger screen that the current model. Stories of a four-inch screen have moved from the somewhat shady anonymous leaks to legitimate news sources like the Wall Street Journal. And, for the most part, everyone seems very excited for the bump in display real estate….

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17May

Verizon: If You Want To Keep Your Unlimited Data, Pay Full Price For Your Next Smartphone

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Verizon-4G-LTE-Spectrum

Verizon CFO Fran Shammo ruffled a few feathers yesterday when he mentioned at an investor conference that every one of their customers would be on one of the carrier’s new data share plans.

In an effort to clarify his meaning, Verizon sent a statement to a handful of news outlets today that shines a bit more light on how they plan to make this situation work.

First thing’s first — Verizon still intends to make those pesky (for them, anyway) unlimited data plans a thing of the past, they’ll just be doing it more gradually than originally anticipated.

That said, subscribers currently clinging to their unlimited data plans can actually keep them in certain cases. If you’re a customer who just upgraded from a 3G to a 4G device with that older data plan intact, congratulations — you’ll be able to hang on to it until the next time you waltz into a Verizon store to upgrade your smartphone.

Furthermore, customers who pay the full outright price for their handsets will be able to keep their unlimited plans as well, though that’s hardly anything new for them — by buying the device outright, you’re able to dodge another multi-year contract extension. As far as Verizon seems to be concerned, you’re fine unless you take them up on the offer of a discounted device (and the contract that goes with it):

“When we introduce our new shared data plans, Unlimited Data will no longer be available to customers when purchasing handsets at discounted pricing.”

That little “discounted pricing” proviso is an interesting one — does that mean customers would be able to hold onto those unlimited plans if they opted to pay full price for devices from now on? It certainly seems that way, though I can’t imagine too many people would be eager to take them up on that deal considering how damned expensive smartphones are without that nifty little subsidy to help out. Still, the option seems to be there for anyone who doesn’t mind spending gobs of money to prove a point.



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17May

Reuters Agrees: The Next iPhone Will Be Larger

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large iphone

The Wall Street Journal made waves yesterday. Citing unnamed sources, the Journal reported Apple is ordering larger touchscreens for the next iPhone. Now, citing its own unnamed sources, Reuters somewhat confirmed the reported. Prepare yourself, iPhone diehards. All signs point to a larger iPhone.

The thought of a larger iPhone clearly scares people. Read the comments on my post yesterday, “It’s Time For A Larger iPhone.” They say 3.5-inches is the best size. You don’t have to move your thumb to navigate the whole screen, they say. A phone with a 3.5-inch screen fits in my hipster jeans!

But really, the main underlying thread seems to be some people are afraid that, just perhaps, Apple will adopt something from Android like the trend of a larger screen. Scary, I know.

Change is hard. Apple has used the same form factor for 4 iPhone generations spanning 5 years. The iPhone 4, and the 4S for that matter, is still one of the best looking phones on the market, with an impossibly thin design and stunning good looks. But it’s time for a change. Besides, logic and other credible rumors point to an internal change that might be forcing Apple’s hand in using a larger screen.

Along with a larger screen, the next iPhone is said to have 4G data connectivity. This requires a new mobile chipset, which, as proven by the new iPad presents a new set of challenges. Instead of growing the iPad’s height and width (and therefore the screen size), the new iPad was made a bit thicker to accommodate the larger battery needed to power the 4G chipset and retina display. Apple doesn’t have that luxury with the iPhone. The next iPhone cannot be thicker than the current iPhone. But it can be taller.

4G chipsets are generally not as mature as their 3G counterparts. They require more power and thus require a larger battery. Instead of making the iPhone thicker, logic suggests that Apple would then make the phone a bit taller, making room for a larger, likely retina, display.

This change will likely upset the Apple diehards. As the screen size increased on Android phones, iPhone users took to Internet comments and forums to defend the smallish iPhone’s 3.5-inch screen. It seems sooner versus later now, Apple will use a different screen for the iPhone. Change is hard.

[image via Mark Wilkie/Flickr]



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