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Guest Editorial From A T-Mobile Front-Line Employee, Three Ways To Boost T-Mobile Up

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    Editors Note: This post is a guest editorial written by a T-Mobile front-line employee regarding life on — the front-line. Tackling three separate, but equally important issues, this anonymous guest posts hopes to explain why the iPhone is important, why phone manufacturers need to step up their game and how there is actual “value”… Read more

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POSTED ON January 18, 2012, , , , , , , , ,

Comments:10

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  1. Paul23 Reply
    12/01/18

    he’s right for the most part, but it’s also the little things…the service in store is great from the reps, but boy do they need to fix there actual customer care line and it’s automated system, wanna know the quickest way to speak to somebody? say cancel account and you’ll get through right away.

  2. Phershey128 Reply
    12/01/18

    This is very well put. Thank you for the article and explanation of value plans. Bringing the iphone would be a win for everyone one. I am a frontline employee and just likr the author am tired of hearing about the iphone. Granted it is a great phone but android phonez do the same thing. And the internet is not exclusive to the iphone. Ppl that want to pay more for the same service and be treated like dirt from AT&T deserve what they get. Just saying…..

  3. nd5 Reply
    12/01/18

    He’s right about iPhone’s possibility to reduce churn.  I struggled with this as my daughter insisted that she had to have an iPhone.  Wouldn’t consider an SGSII, wouldn’t consider an Amaze.  I thought about leaving T-Mobile but in the end, I can’t get nearly as good a plan as my current classic plan on any other carrier… period.  I finally ended up begrudgingly shelling out $650 for an unlocked iPhone 4S from Apple that will be *crippled* on T-Mobile’s network.  I suspect my daughter will not be happy, and I told her as much, but time will tell.  It would have been much easier if I could have used one of my available upgrades and got an iPhone designed for T-Mobile’s network.

  4. Anonymous Reply
    12/01/18

    are these galaxy blaze specs true?
    http://www.gsmarena.com/samsung_galaxy_s_blaze_4g-4420.php

    4.52 inch screen? I thought this was going to be a 4.0 or smaller pocket rocket… *sigh*

  5. Erik Knudsen Reply
    12/01/18

    Guess I’ll have to revise accordingly…

  6. David Reply
    12/01/18

    The text is now up!

  7. David Reply
    12/01/18

    I didn’t forget, wordpress just sucks lately.

  8. David Reply
    12/01/18

    Nope, any timing is coincidental!

  9. William Cron Reply
    12/01/18

    Is this an anti-SOPA thing?

  10. Erik Knudsen Reply
    12/01/18

    Either you forgot to post the article…or the 3 ways to boost TMobile are

    1) Simplicity
    2) More Carly
    3) Carly in yoga pants

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